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Terms and Conditions


Shipping and delivery

We aim to despatch your order within 1-2 working days.


Delivery schedule

Most orders ship within 48 hours however please allow up to 7 days to receive your order. Larger orders may take longer.

Shipping rates are calculated based on the weight of the products purchased.


UK Shipping options

(Estimated shipping costs for upto 1kg)


Royal mail second class mail


Second class signed for


Royal mail 1st class mail


1st class signed for


Next Day Delivery tracked


Next Day Delivery signed for


Next day delivery is available monday to Friday only. Orders must be placed b4 1pm to allow time for processing and preparing your order.

International orders

Please contact us at to request this service.


Refund Policy

No refunds due to hygiene reasons. If you do have any issues with any of our products please do inform us at


Natural JEM LTD cannot be made responsible for any damage caused by shipping companies. We do however ensure our products are securely packaged.

Our products are made with natural ingredients, this may mean that seasonal temperatures can change smell, texture and colour of products.

Natural ingredients may vary from batch to batch therefore the end product may vary.