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Terms and Conditions


Natural JEM Limited operates this website. In this document, “we,” “us,” and “our” refer to Natural JEM. We provide access to the site and its information, tools, and services subject to your agreement to our terms, conditions, policies, and notices.

By visiting our site or making a purchase, you engage in our “Service” and agree to the following Terms and Conditions, which include any additional terms and conditions or policies that are linked or referenced. These Terms apply to all site users, including browsers, vendors, customers, merchants, and content contributors.

Please carefully read these Terms and Conditions before using our website. Your access or use of any part of the site signifies your agreement to be bound by these Terms. If you do not agree to all terms, do not use the site or its services. If these Terms and Conditions are considered an offer, acceptance is limited to these terms only.

New features or tools added to the store are also subject to these Terms and Conditions. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. You are responsible for checking this page periodically for changes, and your continued access or use of the site following any changes signifies your acceptance of those changes.

Our store is hosted by WordPress, who provides us with an online e-commerce platform to sell our products and services.


By agreeing to these Terms, you represent that you are at least the age of majority in your country, or that you have the required age and have given us consent to allow minors to use the site.
You may not use our products for illegal or unauthorised purposes, or violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any destructive code or viruses.
Violating any of these terms will result in immediate termination of your services.


We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be unencrypted and transferred across various networks, and may be altered to comply with technical requirements. Credit card information is always encrypted during transfer.
You may not reproduce, duplicate, copy, sell, or exploit any part of the Service or access to it without our written permission.
The headings used in this agreement are for convenience only and do not limit or affect these Terms.


We cannot guarantee the accuracy, completeness, or timeliness of the information provided on this site. The information on this site is for general purposes only and should not be solely relied upon when making decisions. It is the user’s responsibility to consult more reliable sources for more accurate information. Using the information on this site is at the user’s own risk.
This site may contain historical information for reference purposes, but it may not be current. We reserve the right to modify the site’s content at any time, but there is no obligation to update the information. The user must monitor the site for changes.


Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service or its content at any time, without prior notice.
We will not be liable for any modification, price change, suspension, or discontinuation of the Service.


Some products or services may only be available online through our website and have limited quantities. These products or services may only be returned or exchanged according to our Return Policy.
We have taken steps to accurately display the colours and images of our products on the site. However, we cannot guarantee that your computer monitor’s display of colours will be accurate.
We reserve the right to limit the sales of our products or Services to individuals, regions, or jurisdictions on a case-by-case basis and to limit the quantity of products or services offered. The description and pricing of products or services are subject to change at any time, at our discretion. We also reserve the right to discontinue any product at any time. Offers for products or services may not be valid in certain locations.
We cannot guarantee that the quality of any products, services, information, or materials obtained from our store will meet your expectations or that any errors in the Service will be corrected.


We reserve the right to refuse any order placed with us and to limit or cancel quantities purchased per person, household, or order. This may include orders placed under the same customer account, credit card, or billing and shipping address. In the event of a change or cancellation to an order, we may attempt to notify the user through the email and billing information provided when the order was placed. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

The user agrees to provide accurate and current purchase and account information for all purchases made at our store and to promptly update the information, including email address, credit card number, and expiration date. This is to ensure successful transactions and necessary contact.

For further details, please refer to our Returns Policy.


You may have access to third-party tools that we don’t monitor or control. You acknowledge and agree that we provide access to these tools “as is” and “as available” without any warranties, representations or conditions. We won’t have any liability for your use of these tools. You are solely responsible for using these tools, so you should make sure you understand the terms of use before using them. We may also offer new tools and resources in the future, which will also be subject to these Terms and Conditions.


Our Service may include materials from third-parties. Third-party links on this site may take you to sites not affiliated with us. We don’t take responsibility for examining or evaluating their content or accuracy and we don’t have any liability for these third-party materials, websites or services. When you engage in transactions with third-party sites, make sure you review their policies and practices and understand them before engaging in any transaction. If you have complaints or questions about third-party products, please direct them to the third-party.


When you send us comments, including creative ideas, suggestions, or other materials, you agree that we may use them in any medium without restriction. We don’t have any obligation to keep your comments confidential, pay you for them or respond to them. We may, but aren’t obligated to, monitor or remove comments that we determine to be unlawful, offensive, or violate our Terms and Conditions. When you make comments, you must ensure that they don’t violate any third-party rights or contain harmful material. You are solely responsible for the accuracy and legality of your comments. We take no responsibility for comments made by you or others.


Your personal information submitted through the store is governed by our Privacy Policy.


Our site or Service may sometimes contain typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions and change or update information without prior notice. We don’t have any obligation to update or clarify information, except as required by law. No update or refresh date on our Service or related website indicates that all information has been modified or updated.


In addition to other prohibitions in the Terms and Conditions, you are prohibited from using the site or its content for illegal purposes, to solicit illegal acts, to violate any laws or regulations, to infringe upon intellectual property rights, to harass, abuse, or discriminate, to submit false information, to spread malware, to collect others’ personal information, etc. The full list of prohibited uses can be found in the Terms and Conditions.


We do not guarantee the uninterrupted, timely, secure, or error-free use of our service. The results obtained from using the service may not be accurate or reliable. We reserve the right to remove the service indefinitely or cancel it at any time without notice.
The use of the service is at your own risk, and the service and all products and services provided through it are provided “as is” and “as available,” without any representation, warranty, or condition of any kind, express or implied. Natural JEM, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs. Our liability is limited to the maximum extent allowed by law in states or jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.


You are responsible for indemnifying, defending, and holding harmless Natural JEM, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney’s fees, made by any third party due to or arising from your breach of these Terms and Conditions or any laws, or the rights of a third party.


If any provision of these Terms and Conditions is deemed illegal, void, or unenforceable, it will still be enforceable to the fullest extent allowed by law. The unenforceable part will be severed from these Terms, but this determination will not affect the validity and enforceability of the remaining provisions.


Obligations and liabilities from prior to termination will survive and be in effect after termination for all purposes. These Terms and Conditions are in effect until terminated by either you or us. You can end these Terms at any time by informing us that you no longer want to use our services, or by ceasing use of our site. If, in our sole discretion, you are found to have violated any term of these Terms, we have the right to end this agreement without notice. You will be held liable for all amounts due until the date of termination, and we may deny you access to our services.


Our failure to enforce any right or provision in these Terms and Conditions does not waive such right or provision. These Terms and Conditions, along with any policies or operating rules posted on our site, make up the entire agreement between you and us and govern your use of our services. This agreement supersedes any prior agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in these Terms and Conditions will not be interpreted against the party who drafted them.


These Terms and Conditions and any separate agreements for our services will be governed by and interpreted in accordance with the laws of the United Kingdom.


You can view the most up-to-date version of these Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates on our website. It’s your responsibility to regularly check our website for changes. Your continued use of our website or services after any changes to these Terms and Conditions constitutes acceptance of those changes.


For questions about these Terms and Conditions, please send an email to


Invalid Affiliate Sales Policy:

We do not recognize affiliate sales generated through the unauthorised advertising or sharing of our discount codes on public websites or forums.
Affiliate Sales Validation:
To be considered valid, affiliate sales must be shown to be generated through legitimate means.

Lost Shipments:

A shipment marked as unfulfilled or delivered that has not been received. Allow up to 10 business days for delivery.
If the tracking hasn’t updated for 2 weeks from the ship date.
A package with no scans or evidence of movement for more than 7 days, please contact us.
If the item is determined to be lost, the package protection will cover a replacement or refund. Report the problem within 30 days of the last tracking scan.

Stolen Packages:

If you or someone you know saw the package being taken after delivery.
Report any theft to both our customer service team and local authorities.
If your items arrived damaged or something is missing from your order, please email us with photos of the tampered items immediately.

What Is Not Covered:

Delays in Shipping or Processing
Missing Packages or Fees due to Incorrect Addresses
Orders Delayed in Customs (We are not responsible for customs delays or fees)
Items returned in non-resalable condition

What We Consider Damaged:

Items Damaged in Transit
Missing Items from Orders that have been opened during transit

Replacement or refund:

To receive a replacement item or a refund, please e-mail us at email with the following information:

Order number
Description of the issue
Photos of the damaged products/package (if applicable)
Contact information
Note: Order Protect is non-refundable.

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