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Processing Time and Shipping

Please allow 2-3 days for processing of your order. Once your order is ready it will be shipped out via Royal Mail tracking service.

The cost of shipping will be calculated at checkout and is dependent on the weight of your order.

The shipping time is dependent on the option you select at checkout.

We are using up-to-date prices according to Royal Mail – February 2023. 

Prices are subject to change at any given time.

We ship Worldwide using Royal Mail. Some European countries have been excluded due to the changes in law. 

Natural JEM are not held responsible for any shipping costs, customs cost, tax duty, vat or handling fees you may receive.

Please contact us if you wish to use an alternative shipping company, or wish to arrange your own shipping.

Lost Shipments:

A shipment marked as unfulfilled or delivered that has not been received. Allow up to 10 business days for delivery.

If the tracking hasn’t updated for 2 weeks from the ship date.

A package with no scans or evidence of movement for more than 7 days, please contact us.

If the item is determined to be lost, the package protection will cover a replacement or refund. Report the problem within 30 days of the last tracking scan.

Stolen Packages:

If you or someone you know saw the package being taken after delivery.

Report any theft to both our customer service team and local authorities.

If your items arrived damaged or something is missing from your order, please email us with photos of the tampered items immediately.

What Is Not Covered:

Delays in Shipping or Processing

Missing Packages or Fees due to Incorrect Addresses

Orders Delayed in Customs (We are not responsible for customs delays or fees)

Items returned in non-resalable condition

What We Consider Damaged:

Items Damaged in Transit

Missing Items from Orders that have been opened during transit

For returns and refunds please see our policy.

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Natural JEM does not make this product nor have they had it tested. According to UK/Europe news it is possible that the Abido cream may contain traces of a medicine called Clobetasol Propionate.

Clobetasol Propionate is a corticosteroid used to treat skin conditions such as eczema, contact dermatitis, seborrheic dermatitis, and psoriasis. It is applied to the skin as a cream, ointment, or shampoo.
Corticosteroids (cortisone-like medicines) are used to provide relief for inflamed areas of the body. They lessen swelling, redness, itching, and allergic reactions. They are often used as part of the treatment for a number of different diseases, such as severe allergies or skin problems, asthma, or arthritis.

Research shows in general, corticosteroids are safe and work well, however, as with all medicines, you should know about the possible side effects. High doses or long-term use can lead to thinning skin, easy bruising, changes in body fat (especially in your face, neck, back, and waist), increased acne or facial hair.

Use should be short term on affected areas and only if other weaker corticosteroids are not effective.

There is no such thing as raw African black soap. The soap has been cooked so it cannot be raw.

There is no such thing as organic African black soap. The soap has been made with various ingredients sourced from different locations; chances are it is not even traceable, and the soap goes through hours of cooking. You cannot separate the different components which are the potash, water and oils.

What you should look out for when purchasing is African Black Soap which contains all natural ingredients – look no further as this is what we at Natural JEM provide.



All regular soap is made with potassium hydroxide (also known as lye, caustic soda or sodium hydroxide). You cannot make soap without potassium hydroxide which is refined and processed whereas Potash however is organic.

Potash is simply potassium an alkaline salt that can occurs naturally and is mined, or can be produced from plant ashes.

The plant based potash used for making Ghanaian African black soap is brown and looks like fine wood shavings. It and may start to form crystals around the edges which if used on its own can burn

If you break out in a rash or contact dermatitis discontinue use and consult your dermatologist. If you are latex-allergic you could have latex-fruit syndrome and could have a reaction the plantain ash in black soap, as well as palm and coconut oil. If you have a chocolate allergy or are sensitive to caffeine, also be aware that there could be a high concentration of cocoa pods, which make the ash, used in the soap.

The black soap can cause a tingling or burning sensation leading to reddened skin, this is caused by the natural occurring Potash found in plantain skin ash and coco pod ash. This seems to eventually resolve for most people, but before using African black soap on the face, do a patch test on another part of the body, like the inside of the elbow.

African black soap is made from natural ingredients and is considered to be safe and beneficial for all skin types – dry oily, combination, normal, sensitive. while some may find the soap super moisturising others may find it quite drying, your skin may react in different ways depending on the individual and the product.

Since the African black soap is hand-made the soap can vary from batch to batch having varying proportions of ingredients.We would suggest that you do a patch test before proceeding with full body use.


Dry Skin

For some users, the African black soap may dry out the skin, however Natural JEMs African Black Soap contains shea butter giving you the extra moisture required. If it does dry out your skin, try using less. A little goes a long way, and using too much soap will definitely be drying to already parched skin.

Be sure to use moisturiser or a hydrating serum or oil after use, especially if your skin tends to be dry, and during the winter when cold weather could further dry out the skin.

If you have sensitive or dry skin start out by doing a patch test and using it only once a day.


Oily Skin

If you have oily and/ or acne-prone skin, African black soap is a miracle product. It’s efficient for deep pore cleansing because of its natural exfoliating qualities. For some oily skin types, it seems to keep the skin hydrated without increasing oil. Even if you have oily skin you should moisturise after using black soap with a non-comedogenic lotion or oil like sweet almond oil and virgin coconut oil

Some complain that African black soap doesn’t last long. If this is the case for you, you’re not storing it properly. African black soap contains a high amount of glycerin, which absorbs moisture from the air and helps retain moisture on the skin, leaving it supple and soft. For this reason, the soap can soften and start to slowly disintegrate when left exposed.

Since black soap absorbs water, don’t let it sit in a puddle after use. Keep it dry to prevent it from dissolving. Place the bar on a wooden soap dish with slats to allow the soap to drain.

Since the African Black Soap has no preservatives, it must be stored in a cool, dry place. Wrap the soap in plastic wrap. Note: the soap dissolves quickly when wet. If you let the piece you’re using sit out in water, it will look like melted caramel in the morning! The stored Black Soap may get a whitish film on it, but don’t fret. It’s not mould! It’s just the effects of exposure.

To store Black Soap in the shower – After showering or bathing, do not leave black soap in water. If storing black soap in a soap dish, make sure the soap dish is well drained. If storing black soap on a surface, make sure surface is dry

Shelf-Life- Black Soap does not expire. It can be used at anytime if stored properly.

Now remember a little bit of African Black Soap goes a very long way!

Since it comes in a large block, it’s best to break off a piece at a time and add water to form a lather. Due to the uneven texture of the soap, it is suggested that when applying to the face, you lather the soap in your hands and then apply the lather to your face. If you’re using the African Black Soap to wash your hair or as a body wash you can put pieces into a bottle, add water and shake it up. That will dissolve the soap and create a face wash/body wash/shampoo.

To use Black Soap for a shower or bath – Wet your sponge or wash cloth, rub the black soap on the sponge or wash cloth and you are ready for a shower or bath.

To use Black Soap for hair – Wet your hair, rub black soap in your hair until it lathers. Wash your hair, rinse & repeat the process until your hair is clean. Apply your Conditioner.

To store unused Black Soap – Place black soap in a cool dry area wrapped in cling film wrap, in a zip lock bag or in an airtight container. Black soap has natural glycerin so it will naturally absorb moisture from the air and become darker in colour and softer in texture when left exposed.

The ingredients in African Black Soap includes: plantain skin and leaves, bark from the shea tree, cocoa pods, oils (palm kernel oil and shea butter). The skins, leaves, barks and cocoa pods are burned to ashes. Water and the oils are then added to the ashes. After being stirred for a day or more, the mixture is left to set and is ready for use.

There are no chemicals, artificial ingredients or preservatives in African Black Soap

What is Raw African Black Soap?

Raw African Black Soap is an all-natural soap. Traditionally made in West Africa–particularly Ghana–the soap can be used as a face cleanser, body soap and hair shampoo. Its name is sort of a misnomer as the soap is brown in colour and has a extremely mild, earthy scent.